HKEY_LOCAL_MACHINE\Software\Send with eFax Messenger HKEY_LOCAL_MACHINE\Software\HotSend Email Attacher HKEY_LOCAL_MACHINE\Software\j2 Global Communications HKEY_CURRENT_USER\Software\HotSend Email Attacher HKEY_CURRENT_USER\Software\j2 Global Communications Go to “Start," then “Run.” Type “regedit” and click “OK.” Browse for and delete the following keys: In the same way, search for and delete the following files: “hotres32.dll,” “j2drv.drv” and “hotsend.drv.”Ħ. Go to “Start,” then “Find” (or “Search’), then “Files or Folders.” Search your “C:” drive (or a different drive if you installed Messenger elsewhere) for “j2view.*” and delete all matching files.ĥ. In your “My Documents” Folder, delete the “j2 Messenger” folder.Ĥ. On your “Desktop,’ delete the j2 Messenger shortcut.ģ. Go to “Start,” then “Programs,” and delete the “j2 Messenger folder.”Ģ. If you are not experienced or comfortable with using Registry Editor, you might consider skipping the steps below.ġ. Modifying Registry entries other than those specifically listed here can cause permanent damage to your Windows operating system. If you're unsure of how to delete a particular component, try right-clicking on it. Next, remove any of the following components that still exist on your system. Please Note: If you are prompted to restart your computer after the uninstall program runs, do not restart. To completely uninstall j2 Messenger, you should first run the uninstall program above. Please make sure you have Saved your work before beginning the uninstall process. Please Note: If you have applications open during the removal process, you may be asked to Restart your computer to complete the uninstall process. When the uninstall is complete, click “OK.” A status bar will appear and displaying the uninstall process.Ħ. Please select a reason from the list and press “OK.”ĥ. You will be asked to select a reason why you are removing j2 Messenger. Select “j2 Messenger” and click “Remove.”Ĥ. Please Note: Ensure that you Back up your Address Book Contacts before proceeding otherwise, any contacts added via Messenger to your Address Book will be lost.ģ. Click on “Start” and select “Control Panel.” If you are on Windows 2000, click on “Start,’ “Settings,” and then select “Control Panel.” Please follow these steps to uninstall your Messenger:ġ. In order to resolve your issue, you need to uninstall your messenger completely. Or if you think that eFax has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.Ok everyone I followed the instructions from the manufacturer and it worked here they are: If you know of other ways to reach eFax that we haven't talked about here already, please let our research team know. The best way to talk to customer care, according to other eFax customers, is the 87 option we show above. In almost every case, you would want to call eFax if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. There are 2 ways to speak with eFax customer support. Particularly for companies that are on Facebook Messenger. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with eFax over Twitter. If you are trying to get an issue fixed or ask them a question, our advice is this: Call eFax instead. EFax Customer Service via Facebook: The BreakdownĮFax does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help.
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